Customer Charter

Radbournes Ten Point Customer Charter

We are continually working harder to meet your expectations every time you deal with us, and our Customer Charter is part of our commitment to make that happen.

We promise to:
1.  Deliver exceptional customer service
2. Stock a comprehensive range of quality products
3. Offer you the most competitive price available
4. Deliver your order on time wherever possible
5. Develop our staff so that they have the right knowledge and skills
6. Promptly handle your enquiries in an efficient and professional manner
7. Offer the best possible advice to match your needs
8. Make our premises a safe and easy place to load any materials you buy
9. Effectively deal with any problems to ensure your satisfaction
10. Continually improve our service to you

We continually work to deliver the highest possible service, and we value your feedback. Letting us know how we’re doing will help us improve our service to you. Email us with any comments:

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    Contact us 01432 279 623


    “The gravel has been delivered thank you. Just wanted to say how helpful your driver was too, it is tight coming along the lane but he didn’t mind and went the extra mile to get the gravel far enough into my field so me could get past it. He was really helpful. Thank you very much.”


    If you are looking for ideas to transform your garden, why not have a look at the projects below. Our customers are never short of ideas how to make the most of our products, and it's great to see them come to life in such an exciting way, so be inspired!

    Latest News

    Now that Summer has finally arrived, the days are getting longer, the sun is shining, and our minds start to focus on the great outdoors – more specifically, the jobs that need doing in the garden! It’s time to visit Radbournes - they have everything you need to create your ideal garden!